Details
VinSolutions CRM provides car dealerships with a unified platform to manage leads, customer relationships, and sales activities. It centralises customer data from multiple channels, allowing sales teams to track interactions and follow up efficiently.The system supports automated workflows, communication tools, and detailed reporting that help dealerships improve response times and conversion rates. Integration with inventory and marketing tools ensures a connected sales process.
VinSolutions is widely used by dealerships seeking a scalable CRM solution to improve customer engagement and sales performance.
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Code valid for VEVS Car Dealer Software until March 1, 2026Features
- Lead Management
- Customer Profiles
- Sales Pipeline Tracking
- Automated Follow-Ups
- Communication History
- Reporting & Analytics
- Marketing Integrations
- Inventory Integration
- Cloud-Based Platform
- Dealer Group Ready
Our main goal with VinSolutions CRM was to stop losing leads and to create a single customer record that sales and management can trust. The system helps track conversations, schedule follow-ups, and measure performance. It requires data hygiene and consistent use, but when the team follows the process, it supports better conversion and a more professional buyer journey. We adjusted our internal roles so that pricing and merchandising have clear owners, which made the software feel more effective overnight. It fits best for teams that want to run the dealership with repeatable habits rather than constant improvisation. One thing we learned is that the tool amplifies your process: if you are organised, it makes you faster, and if you are inconsistent, it shows the gaps.
Our main goal with VinSolutions CRM was to stop losing leads and to create a single customer record that sales and management can trust. The system helps track conversations, schedule follow-ups, and measure performance. It requires data hygiene and consistent use, but when the team follows the process, it supports better conversion and a more professional buyer journey. We would like a few usability improvements, but stability and reliability matter more for daily operations. It is not a magic button, but it provides the visibility needed to make better decisions with less stress. One thing we learned is that the tool amplifies your process: if you are organised, it makes you faster, and if you are inconsistent, it shows the gaps. It fits best for teams that want to run the dealership with repeatable habits rather than constant improvisation.
VinSolutions CRM improved our lead discipline. We can see every interaction, set reminders, and ensure prospects do not disappear after the first call. The pipeline views make weekly reviews faster and more objective. It is feature-rich, so we focused on the core workflow first and expanded later. Once the team bought in, our response time improved and handoffs became cleaner. For dealerships that want better tracking and accountability, it works well. It fits best for teams that want to run the dealership with repeatable habits rather than constant improvisation. It is not a magic button, but it provides the visibility needed to make better decisions with less stress. For us, the biggest challenge was adoption and time required to keep everything updated, so the benefits took longer to appear than expected. If you do not have someone owning the process, it can feel like extra work rather than a shortcut.
We implemented VinSolutions CRM to bring structure to lead handling and customer follow-up. Previously, leads were scattered across email inboxes and salespeople handled them differently. Now, we have a consistent pipeline, clear task ownership, and better visibility into response times. The reporting helps management see what is converting and where the process breaks down. Like any CRM, the value depends on adoption, so we invested in training and simple rules. With that in place, follow-ups are more consistent and customers get a better experience. Overall, it is a strong tool for dealerships that want repeatable sales processes. We adjusted our internal roles so that pricing and merchandising have clear owners, which made the software feel more effective overnight. Support and onboarding resources were helpful, especially during the first month when we were standardising fields and rules. It is not a magic button, but it provides the visibility needed to make better decisions with less stress.
We implemented VinSolutions CRM to bring structure to lead handling and customer follow-up. Previously, leads were scattered across email inboxes and salespeople handled them differently. Now, we have a consistent pipeline, clear task ownership, and better visibility into response times. The reporting helps management see what is converting and where the process breaks down. Like any CRM, the value depends on adoption, so we invested in training and simple rules. With that in place, follow-ups are more consistent and customers get a better experience. Overall, it is a strong tool for dealerships that want repeatable sales processes. Once we settled on a weekly routine, results became more consistent and easier to measure. It fits best for teams that want to run the dealership with repeatable habits rather than constant improvisation. It is not a magic button, but it provides the visibility needed to make better decisions with less stress.
Our main goal with VinSolutions CRM was to stop losing leads and to create a single customer record that sales and management can trust. The system helps track conversations, schedule follow-ups, and measure performance. It requires data hygiene and consistent use, but when the team follows the process, it supports better conversion and a more professional buyer journey. Once we settled on a weekly routine, results became more consistent and easier to measure. It fits best for teams that want to run the dealership with repeatable habits rather than constant improvisation. One thing we learned is that the tool amplifies your process: if you are organised, it makes you faster, and if you are inconsistent, it shows the gaps.
We implemented VinSolutions CRM to bring structure to lead handling and customer follow-up. Previously, leads were scattered across email inboxes and salespeople handled them differently. Now, we have a consistent pipeline, clear task ownership, and better visibility into response times. The reporting helps management see what is converting and where the process breaks down. Like any CRM, the value depends on adoption, so we invested in training and simple rules. With that in place, follow-ups are more consistent and customers get a better experience. Overall, it is a strong tool for dealerships that want repeatable sales processes. It fits best for teams that want to run the dealership with repeatable habits rather than constant improvisation. We would like a few usability improvements, but stability and reliability matter more for daily operations. It is not a magic button, but it provides the visibility needed to make better decisions with less stress.
VinSolutions gave us deep visibility into leads and customer activity. Sales tracking and reporting are strong and support data-driven decisions.
VinSolutions CRM improved our lead discipline. We can see every interaction, set reminders, and ensure prospects do not disappear after the first call. The pipeline views make weekly reviews faster and more objective. It is feature-rich, so we focused on the core workflow first and expanded later. Once the team bought in, our response time improved and handoffs became cleaner. For dealerships that want better tracking and accountability, it works well. It fits best for teams that want to run the dealership with repeatable habits rather than constant improvisation. We adjusted our internal roles so that pricing and merchandising have clear owners, which made the software feel more effective overnight. Support and onboarding resources were helpful, especially during the first month when we were standardising fields and rules. One thing we learned is that the tool amplifies your process: if you are organised, it makes you faster, and if you are inconsistent, it shows the gaps.
VinSolutions CRM improved our lead discipline. We can see every interaction, set reminders, and ensure prospects do not disappear after the first call. The pipeline views make weekly reviews faster and more objective. It is feature-rich, so we focused on the core workflow first and expanded later. Once the team bought in, our response time improved and handoffs became cleaner. For dealerships that want better tracking and accountability, it works well. Once we settled on a weekly routine, results became more consistent and easier to measure. It fits best for teams that want to run the dealership with repeatable habits rather than constant improvisation. We adjusted our internal roles so that pricing and merchandising have clear owners, which made the software feel more effective overnight.
We implemented VinSolutions CRM to bring structure to lead handling and customer follow-up. Previously, leads were scattered across email inboxes and salespeople handled them differently. Now, we have a consistent pipeline, clear task ownership, and better visibility into response times. The reporting helps management see what is converting and where the process breaks down. Like any CRM, the value depends on adoption, so we invested in training and simple rules. With that in place, follow-ups are more consistent and customers get a better experience. Overall, it is a strong tool for dealerships that want repeatable sales processes. We would like a few usability improvements, but stability and reliability matter more for daily operations. It is not a magic button, but it provides the visibility needed to make better decisions with less stress. One thing we learned is that the tool amplifies your process: if you are organised, it makes you faster, and if you are inconsistent, it shows the gaps.
CRM capabilities are powerful, but training is essential. Once adopted, the system improves follow-up discipline.
Our main goal with VinSolutions CRM was to stop losing leads and to create a single customer record that sales and management can trust. The system helps track conversations, schedule follow-ups, and measure performance. It requires data hygiene and consistent use, but when the team follows the process, it supports better conversion and a more professional buyer journey. Support and onboarding resources were helpful, especially during the first month when we were standardising fields and rules. It fits best for teams that want to run the dealership with repeatable habits rather than constant improvisation. We would like a few usability improvements, but stability and reliability matter more for daily operations. After rolling it out, we saw a clear improvement in consistency and decision speed, and the return on time invested was obvious.
Our main goal with VinSolutions CRM was to stop losing leads and to create a single customer record that sales and management can trust. The system helps track conversations, schedule follow-ups, and measure performance. It requires data hygiene and consistent use, but when the team follows the process, it supports better conversion and a more professional buyer journey. It fits best for teams that want to run the dealership with repeatable habits rather than constant improvisation. We would like a few usability improvements, but stability and reliability matter more for daily operations. We would like a few usability improvements, but stability and reliability matter more for daily operations.
Our main goal with VinSolutions CRM was to stop losing leads and to create a single customer record that sales and management can trust. The system helps track conversations, schedule follow-ups, and measure performance. It requires data hygiene and consistent use, but when the team follows the process, it supports better conversion and a more professional buyer journey. It is not a magic button, but it provides the visibility needed to make better decisions with less stress. We adjusted our internal roles so that pricing and merchandising have clear owners, which made the software feel more effective overnight. Once we settled on a weekly routine, results became more consistent and easier to measure.
We implemented VinSolutions CRM to bring structure to lead handling and customer follow-up. Previously, leads were scattered across email inboxes and salespeople handled them differently. Now, we have a consistent pipeline, clear task ownership, and better visibility into response times. The reporting helps management see what is converting and where the process breaks down. Like any CRM, the value depends on adoption, so we invested in training and simple rules. With that in place, follow-ups are more consistent and customers get a better experience. Overall, it is a strong tool for dealerships that want repeatable sales processes. It is not a magic button, but it provides the visibility needed to make better decisions with less stress. Support and onboarding resources were helpful, especially during the first month when we were standardising fields and rules.
VinSolutions CRM improved our lead discipline. We can see every interaction, set reminders, and ensure prospects do not disappear after the first call. The pipeline views make weekly reviews faster and more objective. It is feature-rich, so we focused on the core workflow first and expanded later. Once the team bought in, our response time improved and handoffs became cleaner. For dealerships that want better tracking and accountability, it works well. We would like a few usability improvements, but stability and reliability matter more for daily operations. Once we settled on a weekly routine, results became more consistent and easier to measure. It is not a magic button, but it provides the visibility needed to make better decisions with less stress. One thing we learned is that the tool amplifies your process: if you are organised, it makes you faster, and if you are inconsistent, it shows the gaps.
Strong features, but complex. Best for dealerships ready to invest in process and training.